Ariel Carpenter (United States Of America |Service Taken :Meet and Greet | Silver Plus Meet & Greet Service)03-01-2022
Had a fantastic experience. We ordered the Silver Meet & Greet. I accidentally gave the wrong pickup date/time and was able to contact Enas 24 hours in advance of the mistake. Abigail met us at the gate, and escorted us through check-in, immigration, baggage claim and then to the taxi service. Paying $70 USD was well worth bypassing immigration. We had a porter help us with our bags at baggage claim, and it was likely because we bypassed immigration, that the line for the taxi was quick. All in all, it took us an hour from the time we landed to arriving at our hotel. Our flight got in at 12:30am. I would definitely recommend for those who will likely be tired, new travelers, or those traveling with large parties.
MANOJ GURNANI (India |Service Taken :Meet and Greet | Silver Plus Meet & Greet Service)02-01-2022
Your team took 3 days to confirm the booking, that's TOO TOO long. We all have mothers, including the founder CEO of your company. My 83 year old Mom was the passenger. Imagine the pain the uncertainty causes when you don't confirm for 3 days and I cannot book anyone else also until you confirm and my Mom who uses a wheelchair also suffers the same anxiety. Even the communication skills of your contact center who handles the WhatsApp need to improve a lot. You guys need to get your back house in order. Eventually the meeter and greeter was very good and all went smoothly, hence 2.5 stars out of 2.5 stars. 0 stars out of 2.5 stars for your admin staff for mishandling the booking.
Pierre Leretz (France |Service Taken :Meet and Greet | Silver Meet & Greet Service)31-12-2021
Very good and professional service. People are at aircraft gate on time, with a smile and take you through all the way down to your rent a car parking.
Satish Ramanlal Mehta (Mauritius |Service Taken :Meet and Greet | Platinum Meet & Greet Service)27-12-2021
Dr Fouad Al Momen (New Zealand |Service Taken :Meet and Greet | Gold Meet & Greet Service)22-12-2021
Excellent VIP service, I suggest you add airport transport service to all emirates from Dubai airport to complement your great service
Mounir Kayali (Lebanon |Service Taken :Meet and Greet | Platinum Meet & Greet Service)18-12-2021
My clients were super satisfied with the meet and greet Service. Thank you.
ali hassan gaawan (Egypt |Service Taken :Meet and Greet | VIP Service for Egyptians)16-12-2021
Bhupesh Arora (India |Service Taken :Meet and Greet | Bronze Meet & Greet Service)16-12-2021
Chikku Mathew (India |Service Taken :Meet and Greet | Bronze Meet & Greet Service)15-12-2021
It's not a service, just a booking. Took hours to find out what it is in a busy airport, finally it is same Marhaba service.
Ajaykumar Payyaram (United Arab Emirates |Service Taken :Meet and Greet | Silver Meet & Greet Service)14-12-2021
The hala desk was totally undermanned with several services being offered made to wait atleast 1 hour before I was able to get to them. There was total chaos . The ground ladies were helpful and patient and helped us complete the proceedure