MOHAMED ASHRAF PARAMMAL (Ethiopia |Service Taken :Meet and Greet | Silver Meet & Greet Service)

  21-09-2026

  Dear Customer Service Team, I am writing regarding our Meet and Greet booking, Order #86934165145, to formally raise a serious complaint about the service provided. Unfortunately, the staff member assigned to receive our guest was not familiar with the airport layout, procedures, or directions. The guest was taken from one place to another without clear guidance, and the staff member appeared unsure about where to take the guest. As a result, the guest experienced significant inconvenience and frustration. This was a very poor experience and far below the standard we expected from your service. We have used your service previously and were very satisfied with it, which is why we trusted your company again. However, this experience was completely different. We strongly request that staff assigned to Meet and Greet services have adequate knowledge of the airport, including the correct procedures, locations, and directions required to properly assist passengers. Staff who are not sufficiently trained or familiar with the airport should not be assigned to provide this service, as it can cause unnecessary stress and difficulties for the guest. Due to the poor service received, we request a full refund of the service amount to our original credit card. We also request that you investigate this incident and take the necessary action regarding how this staff member was assigned to the booking, so that similar issues do not happen to other passengers in the future. We would appreciate your prompt response and confirmation regarding the refund.

Azfar Alam (Saudi Arabia |Service Taken :Meet and Greet | Platinum Meet & Greet Service)

  13-09-2026

  Great

Azfar Alam (Saudi Arabia |Service Taken :Meet and Greet | Silver Meet & Greet Service)

  06-09-2026

  Great Service

Pranav Joshi (India |Service Taken :Meet and Greet | Silver Meet & Greet Service)

  29-08-2026

  The Service booking process is good and efficient. However the key touch point are not covered at all. Name and contact details of the officer allocated as well as tow key messages: 01 guest has been met and received and 2 Service completed should be essential for any booker to know. This is missing completely.

fotty (Saudi Arabia |Service Taken :Meet and Greet | Bronze Meet & Greet Service)

  20-08-2026

  I had to go through the regular queue and did not receive the service I paid for.

NETOUR EUGENE (Belgium |Service Taken :Meet and Greet | Meet & Assist T1)

  18-08-2026

  Great service, great follow up, very professional. We will book this service again

Bouchra Assiouni (Morocco |Service Taken :Meet and Greet | Silver Meet & Greet Service)

  13-08-2026

  5*

Daria GORBACHEVA (Turkmenistan |Service Taken :Meet and Greet | Silver Meet & Greet Service)

  25-07-2026

  Very good service

Hassan (Egypt |Service Taken :Meet and Greet | Gold Meet & Greet Service)

  24-07-2026

  1

Chris Carr (United States Of America |Service Taken :Meet and Greet | Silver Meet & Greet Service)

  23-07-2026

  Excellent service!! Greeter was very helpful